2025-02 WestHerts VPN Outage

Date: 11 February 2025
Severity: Production Impaired
Customer(s) affected: WestHerts HSCN (raas-customer-westherts, 851725456662)

Summary

A VPN outage affecting WestHerts HSCN connectivity on 11 February 2025. Rhapsody HSCN message processing was halted for the duration of the outage.

Resolution

VPN connectivity was restored. See the internal RCA in Confluence (ref: TRIB 20096843777) for full timeline and root cause analysis.

Info

For future troubleshooting see VPN Operations and Connectivity Checks.