2024-11 HSCN VPN Outage

Date: November 2024
Severity: Production Impaired
Customer(s) affected: UK HSCN deployments

Summary

An outage affecting UK HSCN VPN connectivity. Rhapsody engines remained running but inbound/outbound HSCN traffic was disrupted until the VPN was re-established.

Resolution

VPN connectivity was restored by the platform team. See the internal RCA in Confluence (ref: TRIB 20004569089) for full timeline and root cause analysis.

Info

For future troubleshooting see VPN Operations and Connectivity Checks.