RaaS UK & HSCN Operations Guide
Welcome to the RaaS UK & HSCN New Starter Operations Guide — your single starting point for everything you need to know about operating the RaaS (Rhapsody as a Service) platform, with a focus on UK and HSCN infrastructure.
Who is this for?
New starters joining RaaS cloud operations, particularly those working with:
- UK-based RaaS customers connected via HSCN (Health & Social Care Network)
- AWS infrastructure supporting the Rhapsody integration engine
- Day-to-day operations: VPN management, monitoring, deployments, incident response
How to use this guide
If you're brand new, start with the Learning Path for a week-by-week reading plan.
Otherwise, use the navigation on the left or the search bar to find what you need. Every page has an Ask AI button (bottom-right) where you can ask questions in natural language.
Quick Links
| I want to... | Go to |
|---|---|
| Understand the team structure and my role | Team Structure |
| Get all my day-1 access sorted | Access Checklist |
| Understand how RaaS works on AWS | Standard RaaS Architecture |
| Learn about HSCN and UK VPNs | UK HSCN Overview |
| Troubleshoot an HSCN VPN issue | VPN Operations |
| Respond to a PagerDuty alert | PagerDuty |
| Deploy a change via Ansible Tower | Deployment |
| Look up a customer's AWS account | Account Registry |
Don't know where to start?
Head to Getting Started → Learning Path for a guided week-by-week ramp-up plan.