Incident History
This section documents past incidents and the lessons learned from them. Understanding what went wrong in the past helps you recognise and respond to similar issues faster.
Why we document incidents
- Pattern recognition — many issues are variations of previous failures
- Faster resolution — knowing what fixed it last time saves hours
- Risk awareness — understand which components are fragile
- No blame — post-mortems focus on systems, not people
Incidents
| Date | Incident | Severity |
|---|---|---|
| 2024-11 | HSCN VPN Outage | High |
| 2025-02 | WestHerts VPN Outage | High |
| 2025 H2 | HSCN VPN Flaps | Medium |